YUNIQ

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Frequently Asked Questions

Common Questions

Which cards are eligible for customisation?
Most standard bank cards are eligible. Cards with unusual dimensions, very thick embossing, or certain issuer restrictions may not qualify. If you are unsure, contact us before ordering — we are happy to advise.
How long does the process take?
In-store at Festival City Mall, your card is crafted on-site during your visit. For online orders, the full process — including shipping, crafting, and return delivery — typically takes 7–14 business days depending on your location.
How is my card kept secure during the process?
Every card is handled under strict controlled conditions and specialized software. We do not store card data, written authorization is required before any work begins, and your original card is returned alongside the finished metal card.
Will my card still work after customisation?
Yes. Your card is designed for continued chip & PIN use. Please note that tap to pay (contactless / NFC) is not available on full-metal cards due to the nature of the construction. This applies to all full metal cards and is not specific to YUNIQ.
Can I visit the store without an appointment?
Yes — walk-ins are welcome at our Festival City Mall location. For a fully dedicated consultation or a time-sensitive request, we recommend reaching out in advance via WhatsApp.
Do you ship internationally?
Yes, you can place your order from anywhere in the world. Once you ordered your card you receive a shipping box, a seal, and a shipping label to safely send in your card. Once we receive your card it gets processed on the same day and instantly shipped back to you. Sealed-Secured-Constantly tracked along its way. There are no additional cost for delivery taxes etc. the final price you pay at the checkout is the total bill. Customs, declarations and delivery are handled by us.
What if my question isn't covered here?
Use the contact form below or reach us directly via WhatsApp or email. We aim to respond within one business day.
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